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Shipping & Returns : SiVal Instruments
SiVal Instruments
Ordering Information
Shipping and Returns
Support Contact

Shipping & Returns

Every  Purchase Includes the Following Promise

  • All items sold by SiVal Instruments are completely new and unopened
  • All items are covered by the complete Manufacturer’s warranty
  • All items sold offer a 30 days return period for a refund*
  • Every shipment is fully insured
  • Over 90% of our in stock orders ship out the same day they are received
  • We are always here to answer your questions
  • Pre-orders are never charged until the item is in stock and ready to ship
  • You are always free to cancel any order prior to shipping without charge

*All products purchased may be returned for a 100% purchase price refund except for those products labeled with non-refundable in the description. The following items may also be returned but may incur up to a 15% restocking fee. (shipping is non refundable)

  1. Microscopes
  2. Projectors
  3. CCD Cameras 

Read our complete shipping and returns policy below

Return Policy - Non Defective Merchandise

All products other than the above listed categories/products offer a full refund for 30 days from purchase date with a valid return authorization, shipping is non refundable.

The above listed categories/products may be returned but are subject up to a 15% restocking fee.

All returned merchandise must be returned in the original packaging & include all accessories that shipped with the item. A Return Authorization must be obtained prior to shipping the merchandise back to Preferred Sells. You must contact our returns department via email at returns@sivalinstruments.com within 30 days of merchandise receipt to obtain a return authorization number. This number along with return instructions will be emailed to you and is valid for 10 days once it is sent. Failure to return the merchandise within this period will result in the cancellation of your return authorization and no additional returns will be allowed.

Defective Merchandise

Occasionally customers receive merchandise which is DOA (dead on arrival) or functioning improperly. If you do receive defective merchandise and it is within the first 30 days of receiving the merchandise, please contact you customer support immediately at support@sivalinstruments.com.

If we are unable to provide an immediate fix over the phone or email, we will either ship a replacement or in the case of some products will assist you arranging a service appointment. In case if the product is unable to be repaired, SiVal Instrument is always swap for you.

Shipping Damage

While it is rare, shipping damage does occur. We ask that you inspect the packaging upon arrival and look for any signs of visible shipping damage (holes in packaging, activated tip sensor, obvious signs of abuse, etc). You do have the right to refuse the delivery if you feel that damage has occurred. Please understand that your package will experience normal wear & tear during transit and are package properly to withstand this. Deliveries should not be refused unless there are obvious signs of damage. In the case of displays inspect your shipment, open the box and check for damage before signing for it. Please do not let the driver leave until the product has been inspected. If you discover damage refuse the shipment and note any damage on the shipping invoice. In the rare cases of damage we will ship out a replacement to you. Due to changes in the shipping industry, we cannot take damageds product back once accepted and signed for by the customer.

Order Cancellations - Preorders

SiVal Instrument offers risk free preorders. We always strive to be the first to bring you the latest products.  By doing so, we often have a large amount of preorders prior to the items release date. By preordering you are assured a place in line when the product is released. We never charge any credits cards until the item is prepared for shipment. You are always free to cancel a preorder or any order prior to shipping without incurring any charge.

 

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